Account Security Policy
As the population of Knight Online
increases, so too do issues regarding stolen or compromised
accounts, and/or accounts that have been transferred
from one player to another in violation of the User
Agreement. These issues--and the time it takes to investigate
and attempt to resolve them--greatly detract from the
time that Knight-Online.com.my game masters and customer
support staff have to provide quality customer service.
Accordingly, Knight-Online.com.my must remind all customers
that:
1. Account security--whether it be password protection,
running virus checks, disabling file sharing, not using
third-party programs, or any other element of making
sure accounts are not stolen or compromised--is the
responsibility of the account owner.
2. Any and all stolen and/or compromised accounts that
are reported to Knight-Online.com.my may be suspended
in order to conduct an investigation. Lost items will
generally not be reimbursed. Instead, a one-time restoration
based upon information gathered through our investigation
may be offered at the discretion of a Game Master (GM).
However this offer is limited by the amount of time
taken to report the compromised account. If the restoration-reporting
period (7 days) has passed, then there will be no restoration
or reimbursement available. Additionally, this restoration
offer is treated as a one-time offer and will rarely
be repeated. Should the account become compromised in
the future, restoration of the character or reimbursement
of items lost will be not offered as lightly as the
first. Items and/or experience that are lost due to
a restoration of this nature will not be reimbursed.
3. Any customer found to be involved in an account
theft may have any and all of his/her accounts banned.
This includes accounts found to have knowingly received
items stolen from a compromised account. Prior to taking
any action against accounts reported as compromised,
we will conduct a thorough review of the accounts and
determine the appropriate course of action.
Accounts will only face disciplinary action
based on information gathered through our investigation
and not as a result of external allegations.
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